FAQ - Storied Hats
What is your shipping policy?
We usually ship your hats within 2-3 business days after purchase. Free shipping is available on 2 hats for a limited time. We use USPS and customers have the option to select either USPS First Class (3-5 business days) or Priority (2-3 business days).
Returns and Exchanges
We want to do everything possible to ensure you get a hat you truly love and don’t want to keep your money if you don’t love your hat.
Because we make premium hats and sell them at a reasonable price, we have to be mindful of shipping costs since we’re a small business. Please see below for details. If you have any questions or issues, please let us know and we’ll figure something out: firstname.lastname@example.org.
Details for returns and exchanges
For returns and exchanges, hats must be unworn (other than trying on) and with the tags intact. Please email us within 30 days of receiving the hat. We’re not too uptight about that timeline, but please try to be close to 30 days.
Shipping on exchanges is free.
For returns, we’ll deduct the cost of shipping from your refund (usually $4-$5). Email us for a prepaid return label and avoid the line at the post office.
If you order $75 or more, shipping to you is free. If you keep none or one hat and return the other(s), we deduct the cost of shipping both ways from your refund (the original cost of shipping of $5 to you plus the cost of the return shipping). If you keep two or more hats, we do not deduct the original cost of shipping to you, only the cost of the return shipping.
If you would like store credit instead of a refund, we will not charge you for any additional shipping. Just let us know during the return process if you prefer store credit.
Returns from Holiday Shopping Promotion
Our holiday promotion has a tiered discount – the more you buy, the more you save. If you return any items, we'll apply the refund based on the tier of the hats you're keeping. For example, if you initially purchase enough to receive 25% off, but what you end up keeping would fall in the 20% off tier, we'll refund you based on the 20% tier.
Email email@example.com for returns, exchanges, or any questions.
What materials do you use to make your hats?
We are deeply committed to sourcing only sustainable fabrics. This includes organic and recycled cotton, hemp, ramie, recycled polyester, and recycled wool.
Non-organic or non-recycled fabrics like conventional cotton are among the most toxic crops in the world to harvest. We want to be part of a better way.
The result: healthier soil, cleaner water, safer workers, and safer products touching our skin.
How do you select your materials and designs?
All of our hats are unique and made just for Storied Hats. We don’t use any hats off the shelf from third party vendors. We’ve reviewed over 1,000 fabrics from all over the world from more than 10 suppliers. When evaluating materials - we look for quality, great colors, and eco-friendliness. We also seek to find manufacturers that pay their workers a living wages.
Where are your hats made?
Our sustainable fabrics come from the US, Taiwan, India, and China. The assembly of the hats is completed in Shanghai at an ethically managed facility.
We selected our manufacturing partner for its decades-long expertise in hat making, its commitment to exceptional quality, and its deep commitment to ethical management.
It receives the highest score from WRAP (Worldwide Responsible Accredited Production) -- the largest independent facility certification program in the world focused on apparel, footwear, and sewn products. The organization comprises a team of global social compliance experts dedicated to promoting safe, lawful, humane, and ethical manufacturing around the world through certification and education. It’s based in Virginia with offices around the world.
The WRAP certification process is guided by 12 principles, including no tolerance for child or forced labor, guarantee of fair wages, safe and healthy conditions, and more. WRAP certified facilities are reviewed annually and are assigned a WRAP-accredited monitoring firm for ongoing compliance.
Why not the USA?
We’ve looked at a variety of options and do our best to balance a variety of factors, including quality, price, and values. While the US has many great manufacturers, the best headwear facilities are overseas. We know because we’ve tested products with four different facilities in the US and overseas.
In addition, the vast majority of sustainable fabric is made overseas, including organic and recycled cotton, hemp, ramie, recycled polyester, and recycled wool. Sustainable fabrics means healthier soil, cleaner water, safer workers, and safer products touching our skin.
That also means higher cost compared to conventional fabric. Then adding international freight costs to the US would be very expensive and would push our hats to a price point that is unaffordable for most people.
Quality and values -- at a good price -- drives everything we do. If we want more people to buy sustainable products, the price has to be reasonable and the quality has to be outstanding.
Can I wash my hat?
We recommend spot cleaning.
The recycled polyester hats are machine washable and come out very well. The wool hats are dry clean only.
You can machine wash the hats made of cotton, hemp, corduroy, and denim but they may lose some of their shape, and may see some slight fading. It just depends what you're okay with.
Do not machine dry.
If you have specific questions about cleaning, email firstname.lastname@example.org
How do I learn about new designs from Storied Hats?
Sign up to join our email list in the footer of this site and we’ll drop any new designs directly in your inbox.
Do you have wholesale pricing?
- 30% off retail prices you see on the site
- Minimum order is $250; above $500 we can offer an additional 10% off the total order.
- We cover shipping costs
- Free returns/exchanges within 30 days of purchase
If you would like to sample any of our hats before placing an order, please place a regular order. Anything you keep will be deducted from your wholesale invoice and you can return whatever you don't keep for a full refund.
Please contact us at email@example.com with questions or to place an order.
I have an idea for a hat design, can I send it to you?
Certainly! A lot of our designs have been inspired by the styles of our friends and family. Contact us at firstname.lastname@example.org.
What is the Belief Line?
The Belief Line is a series of hats representing social issues to spread awareness and raise money for those issues. 100% of the profits goes to each cause the hat represents. Check out the line here.
What is your lifetime guarantee?
If your hat doesn't hold up for whatever reason, send us an email and we'll send you a new one. If we no longer carry the same hat, pick whatever one you want.
Do you ship internationally?
Yes. The cost will be approximately $20. Unfortunately we can't offer free returns or exchanges on international orders.
What payment methods do you accept?
We accept VISA, MasterCard, American Express, Discover, Paypal, Google Pay, and Apple Pay.