FAQ - Storied Hats
What is your shipping policy?
We usually ship your hats within 1-2 business days after purchase. Free shipping is available on 2 hats - unless priority mail is selected. We use USPS and customers have the option to select either USPS First Class or Priority.
What materials do you use to make your hats?
We source as many sustainable materials as possible to create our hats. Each product page outlines the materials in the specific hat, but generally we use organic cotton, linen, hemp, wool, and recycled materials.
Can I wash my hat?
Yes! We'd recommend spot cleaning as a first resort. You can also wash your hat in your washing machine on the delicate cycle in cold water. Air dry only. It is recommended to not wash your hat in a large load of laundry to help maintain the structure. Specific hat washing instructions are on each product page.
How do you select your materials and designs?
All of our hats are unique and made just for Storied Hats. We don’t use any hats off the shelf from third party vendors. We’ve reviewed over 1,000 fabrics from all over the world from more than 10 suppliers. When evaluating materials - we look for quality, great colors, and eco-friendliness. We also seek to find manufacturers that pay their workers a living wages.
What payment methods do you accept?
We accept VISA, MasterCard, American Express, Discover, Paypal, Google Pay, and Apple Pay.
How do I learn about new designs from Storied Hats?
Sign up to join our email list in the footer of this site and we’ll drop any new designs directly in your inbox.
Do you have wholesale pricing?
- 30% off retail prices you see on the site
- Minimum order is $250; above $500 we can offer an additional 10% off the total order.
- We cover shipping costs
- Free returns/exchanges within 30 days of purchase
If you would like to sample any of our hats before placing an order, please place a regular order. Anything you keep will be deducted from your wholesale invoice and you can return whatever you don't keep for a full refund.
Please contact us at email@example.com with questions or to place an order.
I have an idea for a hat design, can I send it to you?
Certainly! A lot of our designs have been inspired by the styles of our friends and family. Contact us at firstname.lastname@example.org.
What is the Belief Line?
The Belief Line is a series of hats representing social issues to spread awareness and raise money for those issues. 100% of the profits goes to each cause the hat represents. Check out the line here.
Can I return or exchange my hat?
Yes. We have free returns/exchanges and a lifetime guarantee (more on that below) on your hat. If you do need to return, make sure to provide us feedback so we can continue to improve! To start a return or exchange - fill out the form below or email us at email@example.com.
What is your lifetime guarantee?
If your hat doesn't hold up for whatever reason, send us an email and we'll send you a new one. If we no longer carry the same hat, pick whatever one you want.
How long does it take to ship your hats?
Typically 3-5 business days upon purchase. All of our hats are made in small batches and we will at times accept pre-orders. If we do accept pre-orders, we will indicate to you when your order will be shipped.
Do you ship internationally?
Yes. The cost will be approximately $20. Unfortunately we can't offer free returns or exchanges on international orders.